At 9asia, your privacy is not just a legal obligation — it is our commitment. Find out exactly how we collect, store, use, and protect your personal data at all times.
Six core principles that govern how 9asia manages your personal data.
All data transmitted between your device and 9asia's servers is protected with industry-standard 256-bit SSL encryption. Your sensitive information cannot be intercepted by any third party.
Identity verification (KYC) documents you submit are processed securely through a controlled system. KYC data is never shared with any party other than for legal compliance purposes.
Your data is stored within a consolidated server infrastructure with multi-layered access controls. Only staff with specific authorisation may access your account information.
9asia does not sell, rent, or disclose your personal data to third parties for commercial marketing purposes without your explicit consent. Your data belongs to you.
You can update your personal information, manage communication preferences, and request data deletion through your account settings or by contacting our support team at any time.
9asia's Privacy Policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). We continuously update our privacy practices in line with prevailing legislative changes.
Welcome to the 9asia Privacy Policy. This document explains in detail how 9asia — as a leading online gaming platform operator in Malaysia — collects, uses, stores, and protects your personal data when you use our services.
By registering an account or using the 9asia platform, you are deemed to have read and agreed to this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform and contact us to close your account.
This Privacy Policy applies to all 9asia services, including the website, mobile app, and any official communication channels we operate. It should be read together with Terms and Conditions applicable to all members.
9asia collects your personal data in several ways — directly when you register or use the platform, automatically through tracking technologies, and in some cases through trusted third parties. Below are the categories of data we collect:
| Data Categories | Examples | Collection Method |
|---|---|---|
| Identity Data | Full name, date of birth, MyKad/passport number | Registration & KYC |
| Contact Data | Email address, phone number, residential address | Account registration |
| Financial Data | Bank account number, digital wallet details | Deposits & withdrawals |
| Transaction Data | Deposit history, withdrawals, betting | Platform activity |
| Technical Data | IP address, device type, browser, access logs | Automatic |
| Usage Data | Games played, login frequency | Automatic |
We only collect data that is strictly necessary to provide our services to you. We do not collect sensitive data categories such as health information or religious beliefs unless you voluntarily share them while engaging with our support team.
The personal data we collect is used solely for legitimate purposes directly related to delivering 9asia's services. We do not use your data for any purpose not stated in this policy without your prior consent.
9asia does not sell or rent your personal data to any third party for their own commercial purposes. However, in the course of operating the platform, we may share your data with the following categories of parties based on strict necessity:
All third parties we work with are required to comply with data security standards equal to or exceeding our own. This data sharing is governed by legally binding data protection agreements.
We take the security of your personal data very seriously. 9asia implements a range of technical and organisational measures to protect your data from unauthorised access, loss, destruction, or accidental disclosure.
9asia uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you browse our website. They help us remember your preferences and understand how you use the platform.
Types of cookies we use:
You can manage or disable non-essential cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of the platform.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding the personal data we hold about you. 9asia fully respects and facilitates the exercise of these rights.
You have the right to request a copy of the personal data we hold about you at any time.
If your data is inaccurate or outdated, you have the right to request a prompt correction.
You can request deletion of your personal data, subject to legal retention obligations.
You have the right to object to the processing of your data for direct marketing purposes at any time.
You can request your data in a machine-readable format for transfer to another platform.
You can request a restriction on data processing in certain circumstances during a dispute investigation.
9asia retains your personal data for as long as your account is active or as long as necessary to provide services to you. Retention periods vary depending on the type of data and applicable legal requirements.
Once the retention period expires, your data will be securely deleted or anonymised so it can no longer be personally linked to you.
9asia reserves the right to update or amend this Privacy Policy from time to time in line with business developments, technological changes, or updates to applicable laws. Any significant changes will be communicated to you via:
Your continued use of the 9asia platform after notice of changes is considered acceptance of the revised policy. We recommend reviewing this page periodically to stay informed of our latest terms.
If you have any questions, concerns, or wish to exercise your rights regarding personal data, our team is ready to assist you. We are committed to addressing every privacy enquiry seriously and within the designated timeframe.
You can reach 9asia's Data Protection Officer (DPO) via:
We will endeavour to respond to all privacy enquiries within 5 business days. For formal data rights requests, processing will be completed within 30 business days in accordance with PDPA requirements.
Your privacy and security are our top priority. Register a 9asia account today and enjoy a safe, transparent, and responsible gaming experience with the Malaysia community.